Privacy Policy

Last updated 8 November 2026.

The short version: we collect what the service needs, we do not sell it, and we do not share your contact details or any consent you give us with third parties for marketing.

What we collect

Account details — name, email address, billing contact, and the products registered to the account.
Event records — activity generated by your products, including timestamps and, where a product reports it, approximate location.
Technical data — IP address and basic request information, used to operate and secure the service.

Location data

Some products record where an event happened. Precise location is only recorded when the person using the device grants permission at that moment. Otherwise location is approximate, derived from network address, and may be inaccurate by a considerable distance. We label which of the two a record contains, because the difference matters.

How we use it

To operate the service and show you your own records.
To send sign-in codes, alerts, summaries and billing notices.
To secure the service and investigate misuse.

What we do not do

We do not sell personal information. We do not share contact details, mobile numbers or messaging consent with third parties for their own marketing. We do not use your records to build advertising profiles.

Sharing

We share data only with service providers who help us run the service — hosting, storage and email delivery — and only as needed to do so. We may disclose information where the law requires it.

Retention

Event records are kept for the life of the account so that history stays intact, and are deleted on request subject to any legal obligation to retain them. Technical logs are kept for a short period.

Your choices

Request a copy of your data, or its deletion.
Correct account details from your dashboard.
Adjust or switch off summary emails. Transactional messages such as sign-in codes cannot be switched off while the account is open.

Security

Data is encrypted in transit and at rest. Storage is versioned, so an accidental change can be recovered. Access is passwordless and tied to the email address on the account.

Children

The service is not directed at children under 13 and we do not knowingly collect their information.

Contact

Privacy questions or requests: wcfredricks@rickinternational.com.